FAQ

Novafilxa aims to dispatch orders quickly, with shipping within 48 hours for most in-stock items.

If your order has not been processed yet, contact support as soon as possible through the Contact page and we will do our best to help.

Once your order ships, you will receive tracking details so you can follow delivery progress from dispatch to arrival.

Check the product sizing information on each item page and compare it with your usual measurements for the best fit.

Many Novafilxa styles are designed with a relaxed streetwear silhouette. Review each product description for fit notes before ordering.

Popular drops may return, but restocks are limited. Keep an eye on New Arrivals and the Shop page for updates.

Return eligibility depends on item condition and return timing. Please contact support first so we can guide you through the next steps.

If something arrives damaged or incorrect, reach out through the Contact page with your order details and photos if possible.

For order questions, product inquiries, or general support, use the Contact page and the Novafilxa team will assist you.